1. From your campaign page, click on "orders".
![](https://cdn.sanity.io/images/ck7r4fzr/production/182c98399a4f7347011288f4e418fa59844f766e-1872x853.jpg?q=100&fit=max&auto=format)
2. Search for the order number or receipt number and click on the order number link
![](https://cdn.sanity.io/images/ck7r4fzr/production/3b3053ffaf3accdeba3f3001829e79e20b19a57d-703x285.jpg?q=100&fit=max&auto=format)
3. Click "request replacement"
![](https://cdn.sanity.io/images/ck7r4fzr/production/97450bf3b6f4f37d6d27a815b63e48cb12e26918-1885x490.jpg?q=100&fit=max&auto=format)
4. Select the replacement reason from the drop down menu and type any notes needed to explain the reason
![](https://cdn.sanity.io/images/ck7r4fzr/production/3061e6e0ec2f80089eeb06c7649c372278265199-1909x856.jpg?q=100&fit=max&auto=format)
5. Select the item/s needed for replacement
![](https://cdn.sanity.io/images/ck7r4fzr/production/915c56302886a42640806c402f3d1da07faef2d6-1909x847.jpg?q=100&fit=max&auto=format)
6. Upload an image of the product/s that need replacement. Be sure the photo clearly shows the reason for replacement. Click "Request replacement" when finished.
![](https://cdn.sanity.io/images/ck7r4fzr/production/b93c6a064d741857ddfb26ab5f5a1757f6314980-1899x853.jpg?q=100&fit=max&auto=format)